You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request for cancellation. We process orders quickly to ensure fast delivery, so we recommend submitting cancellation requests immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and the appropriate return address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your financial institution's processing time.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.
If you have not received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us with your order number and details of your payment method. We will investigate the issue and work with our payment processor to resolve it promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Address: 1814 US Highway 98, Mexico Beach, FL
Email: [email protected]
Phone: +1 6703482935
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we strive to respond to all inquiries within 24 business hours.
