Hey there! At Glam Gems, we’re not just another online store—we’re a small team of jewelry lovers who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her kitchen table, one thing hasn’t changed: every customer email still gets a personal reply. No bots, no templates—just real conversations.
Remember that time a customer wrote to us at 2 AM about a missing stone in her pendant? Sarah drove to the post office before sunrise to send a replacement. That’s the kind of care you can expect here. Whether you’ve got a question, a special request, or just want to chat about gemstones (we could talk for hours!), we’re all ears.
P.S. Need help sizing a ring or matching stones? Our gemologist is available Tuesdays and Thursdays for free consultations—just ask!
Honestly? Because we learn from every conversation. That time a customer mentioned our checkout was confusing? We redesigned it the next week. When someone asked about ethical sourcing, we created our "Meet Your Miner" program. Your feedback doesn’t just sit in an inbox—it shapes what we do.
"I wasn’t sure about contacting them at first, but Sarah actually called me to discuss custom engraving ideas. Turns out she used to be a calligrapher!" — Danielle R., loyal customer since 2021
Check our FAQ page, but don’t hesitate to write if you can’t find what you need. We’ve been known to send handwritten thank-you notes with little surprise gems inside for particularly thoughtful messages. (No promises, but... it’s happened before!)
Thank you for being part of our story. Every email, call, or chat reminds us why we do this.
